Refund Policy

1. Scope

This policy applies to setup and compliance preparation services purchased from Bonivio. Because our services involve guidance and preparation work, refund eligibility depends on the work already performed.

2. Eligibility for refunds

You may be eligible for a refund if:

• You request a refund before any preparation work has begun.
• We are unable to deliver the service you purchased.
• A duplicate or accidental charge occurred.

3. Non-refundable situations

Refunds are generally not available where:

• Preparation work or guidance has already been substantially delivered.
• A specific outcome (such as onboarding approval or a messaging limit) did not occur — outcomes are controlled by Meta and are never guaranteed.
• The request is made after the refund window described at purchase.

4. How to request a refund

To request a refund, email support@bonivio.in with your business name, order details, and the reason for your request. We aim to review refund requests within a reasonable timeframe.

5. Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

6. Contact

For any questions about this Refund Policy, contact support@bonivio.in.